Terms of Service

These Terms of Service ("Terms") govern your access to and use of Koda — the booking and front-desk software operated by Pawan & Sahaana LLC ("Koda," "we," "us") — including the websites at kodapet.co, the per-shop online booking pages, the groomer dashboard, and our text-message service (together, the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Koda is

Koda provides software that lets independent dog-grooming businesses ("Shops") take online bookings, manage appointments, accept payments, keep pet records, and communicate with their customers ("Pet Owners"), including through an AI assistant. Koda is a technology provider, not a grooming provider. The grooming services themselves are provided solely by the independent Shop you book with. Koda is not a party to, and is not responsible for, the grooming services, the conduct of any Shop, or any dispute between a Pet Owner and a Shop.

2. Eligibility & accounts

You must be at least 18 years old to use the Service. If you create an account, you are responsible for keeping your credentials secure and for all activity under your account. You agree to provide accurate information and to keep it current. Shops are responsible for the conduct of their own staff users.

3. Bookings, deposits & cancellations

When you book through a Shop's Koda page, you request an appointment at the date, time, and service you select. To hold the appointment, Koda may place a temporary authorization hold on your payment card through our payment processor (see Section 4). Each Shop sets its own cancellation, rebooking, and no-show policies, which are shown during booking and which you agree to when you book. Appointments are subject to Shop confirmation and availability.

4. Payments & holds

Payments are processed by Stripe, and your card details are handled by Stripe — Koda does not store full card numbers. When you book, an authorization hold may be placed to secure the appointment; you are charged the final service total (plus any tip you choose) after your appointment is completed. The Shop is the merchant of record for grooming services; funds are routed to the Shop's connected Stripe account. You authorize these charges and any applicable no-show fee disclosed by the Shop. Disputes about a specific charge should be raised with the Shop; chargebacks may result in suspension of the Service.

5. Pet information & vaccine records

The Service lets you provide details about your pet (such as breed, weight, age, and photos) and upload veterinary and vaccination documents. Koda uses automated tools, including AI, to read uploaded documents and fill in records as a convenience. You are responsible for the accuracy of the information and documents you provide, and you confirm that any records you upload are genuine and current. Koda does not provide veterinary or medical advice; the vaccine-status and compliance features are informational only and are not a substitute for a licensed veterinarian. Shops are responsible for their own admission and health requirements.

6. The Koda AI assistant

Koda includes an AI assistant that can answer questions, help schedule, reschedule, or cancel appointments, and send messages on a Shop's behalf. The assistant is automated and may occasionally be inaccurate or incomplete. It does not provide veterinary, medical, legal, or financial advice. For anything important — and for health or behavioral concerns — please confirm directly with the Shop or a qualified professional. You should review any appointment change or charge before relying on it.

7. Text messaging (SMS) program

If you provide your mobile number when booking and consent, the Shop (through Koda) may send you text messages such as appointment confirmations, reminders, status updates, and replies to messages you send. By providing your number and checking the consent box on the booking page, you agree to receive these texts at the number provided, including messages sent by an automated system.

• Program: Koda appointment messaging on behalf of the Shop you booked with.
• Message frequency varies based on your appointments and interactions.
• Message and data rates may apply from your mobile carrier.
• To opt out, reply STOP at any time; you will receive a confirmation and no further messages.
• For help, reply HELP, or contact the Shop.
• Carriers are not liable for delayed or undelivered messages.

Consent to receive texts is not a condition of any purchase. See our Privacy Policy for how we handle mobile information.

8. Acceptable use

You agree not to misuse the Service, including by: providing false information; uploading unlawful, fraudulent, or infringing content; attempting to access data that is not yours; interfering with or disrupting the Service; or using it to send unlawful or unsolicited messages.

9. Intellectual property

The Service, including its software, design, and content, is owned by Koda and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service as intended. Content you provide remains yours; you grant Koda a license to use it as needed to operate and improve the Service.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Koda does not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate.

11. Limitation of liability

To the fullest extent permitted by law, Koda will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of the Service. Koda's total liability for any claim relating to the Service will not exceed the greater of the amounts you paid to Koda in the three months before the claim or US $100. Koda is not responsible for the acts or omissions of any Shop or payment processor.

12. Indemnification

You agree to indemnify and hold Koda harmless from any claims, losses, or expenses arising from your use of the Service, your content, or your violation of these Terms.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, by notice. Your continued use of the Service after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Texas.

15. Contact

Questions about these Terms? Email us at sahaanapawan@gmail.com.